A Message from the General Manager
|It is a pleasure for me to write my first note as your General Manager.
|I have enjoyed a warm welcome from members and staff alike since my arrival on Monday 29th January. I have already noticed familiar faces at familiar spaces around the main bar and I now know where the lawyers and photographers sit! You will see me around the club well into the evening – especially on Friday nights – and I ask for your patience and understanding as it will take me a while to connect all the names and faces.
|Member feedback is very important, and I appreciate the many comments and suggestions I have received to date. FCC members are certainly passionate about their club! Comment Cards are shared with me and discussed with the management team, and a summary is presented to the House/F&B Committee and to the Board each month. The team is also planning a comprehensive Membership Survey for March. This will enable us to gather statistically valid data on member satisfaction with our various outlets, programmes, events and facilities. Ample space will be provided for comments which, while not statistically valid, help to provide context to the numerical scores and will assist us in identifying opportunities for improvement. The scores will be cross tabulated with demographic information so that we can understand the needs and wants of our diverse, multinational membership.
|I encourage you to participate in this important initiative. Survey data is very valuable for the Board, its various committees, management and staff. Results will be shared with each of these groups and with the membership through The Correspondent magazine and will form the basis of planning for the future. Survey results are also invaluable for me, as your new General Manager, as they will help me to clearly understand what members want and to plan and prioritize accordingly for the months ahead. We are also planning three lucky draw prizes for survey participants, which we will announce in late February.
|Finally, a word about our staff. The FCC is blessed with a dedicated, hard-working, warm and welcoming team, some of whom have worked at the club for decades. I am enjoying working with them and look forward to giving them the tools they need to help to improve the club’s already high standards. They are an integral part of your experience at the club, and I know how much they are valued and appreciated.
|I look forward to seeing you around the club in the weeks and months ahead.
|Kung Hei Fat Choy!
| David Brightling